Customer Support

• Does RailClick have a phone helpline for emergencies or last-minute situations?

  No, we do not currently have an operational helpline.

  However, if you contact us here, we will respond quickly!

  Do not hesitate to contact the relevant rail operator in the event of an emergency or a last-minute situation. You can call them or go to the train station and speak with someone at the ticket counter.

  Important phone numbers:

  Please note that all times given are in Central European Time. 

  • Trenitalia 
  • All countries: +39 06 68 47 54 75 (Mon - Sun, 24/7) 
  • Deutsche Bahn 
  • All countries: +49 180 6 10 11 11 (All hours) 
  • SNCF/Lyria 
  • Within France: 36 35 (Mon - Sun, 07.00 - 22.00) 
  • All other countries: +33 8 92 35 35 35 (Mon - Sun, 07.00 - 22.00) 
  • Eurostar 
  • Within UK: 08432 186 186 (Mon - Fri 08.00 - 19.00, Sat & Sun 09.00 - 17.00) 
  • All other countries: +44 1233 617 575 (Mon - Fri 08.00 - 19.00, Sat & Sun 09.00 - 17.00)
• How can I contact RailClick for RailClick?
• What is the European Commission Online Dispute Resolution platform for RailClick?